Are you dare to buy item from EBAY Malaysia??

Do you experienced shopping in EBAY Malaysia website??
Do you know you cannot complaint the seller to EBAY instead of complaint to PAYPAL?

Read the conversation below then you know the story. 

likchin76

Hi Support

likchin76

I had make order from ebay website.

Aizuddin O.

..closing

Aizuddin O.

Hi there!welcome to EBAY webchat. I'm dino and how can i assist you today?

likchin76

Item number: 261110699764

likchin76

i order at 22 Nov 2012

likchin76

but until now i did not receive anything

likchin76

i had contact the seller

likchin76

but then the seller keep on offer me

likchin76

1) refund money

likchin76

1) if you want full refund,you should return the item back,ebay said ,Return shipping fee is paid by the Buyer.after we receive then issue you refund.

2) if you don't want to return it,is that ok we will refund you us$ as compensation and you keep it?

3) if you want a replacement,just need you add a low price,USD for a new one,do you agree??
if agree,pls pay to:paq777@hotmail.com
After your payment, please email us the information:Unique Paypal Transaction ID???

likchin76

I want the item, DO NOT want to refund

likchin76

or replace with other stuff

likchin76

some more I had wait for almost 6 weeks

likchin76

some more if refund I need to pay for the shipping fee

likchin76

it is totally wasting money to buy the item which I did not get it then need to pay for the shipping fee for NOTHING

likchin76

really FED up with your seller

likchin76

are you still there

likchin76

Are you want to just keep quiet like that????????

likchin76

I will wait your reply for another half and hour, if you do not reply then I will put this to internet and let people judge how the ebay treat customer

likchin76

now is 11:54 am Malaysia time

Aizuddin O.

Hi there!welcome to EBAY webchat. I'm dino and how can i assist you today?

Aizuddin O.

Please accept our sincere apologies for the inconvenience caused

Aizuddin O.

sorry for the delay

Aizuddin O.

there is some technical glitch on my side

Aizuddin O.

im sorry for keeping you waiting

Aizuddin O.

as per previous converstaion with your item

Aizuddin O.

this you have to liase with the selle on this matter

likchin76

i already talk to the seller

likchin76

email i means

likchin76

but then he keep on ask me about the refund thingy

likchin76

so are the seller seriously doing business

Aizuddin O.

then you can open case to the seller on this amtter

Aizuddin O.

so ebay can take action into this matter

likchin76

where to open case

Aizuddin O.

http://ocs.ebay.com.my/ws/eBayISAPI.dll?CustomerSupport&search=1&query=What do I do if I don't receive my item?

likchin76

i make payment through paypal

likchin76

if i open the case means i complaint to paypal but not ebay

Aizuddin O.

yes

Aizuddin O.

correct

likchin76

but i want to complaint on ebay

likchin76

if i compalint to paypal

likchin76

then paypal only delay the payment to seller

likchin76

but then i want the item

likchin76

so ??????

Aizuddin O.

i am sorry

Aizuddin O.

we still have to wait for sellet to respon

Aizuddin O.

then from there we will take action accordingly

likchin76

what you means by wait for the seller to response

likchin76

do you contact seller?

Aizuddin O.

seller will get notification on open case you open

likchin76

i did not open case, so how seller get notification

Aizuddin O.

then open case

Aizuddin O.

thanks

likchin76

so after open case i will not get my item?

Aizuddin O.

this will be based on the seller respon

Aizuddin O.

i hope the information is clear

Aizuddin O.

are you still there?

Aizuddin O.

if there is no respon i will have to end the chat

Aizuddin O.

Thank you for taking the time to raise this concern, giving us the opportunity to review and tighten our work process.

Aizuddin O.

Rest assured that we will strive to provide you with the fastest most efficient service,along with the highest quality products available. Thanks for contacting EBAY! Have a blast :)

Chat Session Ended, Goodbye. (5010)