Jan 10, 2013

Are you dare to buy item from EBAY Malaysia??

Do you experienced shopping in EBAY Malaysia website??
Do you know you cannot complaint the seller to EBAY instead of complaint to PAYPAL?

Read the conversation below then you know the story. 




likchin76
Hi Support
likchin76
I had make order from ebay website.
Aizuddin O.
..closing
Aizuddin O.
Hi there!welcome to EBAY webchat. I'm dino and how can i assist you today?
likchin76
Item number: 261110699764
likchin76
i order at 22 Nov 2012
likchin76
but until now i did not receive anything
likchin76
i had contact the seller
likchin76
but then the seller keep on offer me
likchin76
1) refund money
likchin76
1) if you want full refund,you should return the item back,ebay said ,Return shipping fee is paid by the Buyer.after we receive then issue you refund.

2) if you don't want to return it,is that ok we will refund you us$ as compensation and you keep it?

3) if you want a replacement,just need you add a low price,USD for a new one,do you agree??
if agree,pls pay to:paq777@hotmail.com
After your payment, please email us the information:Unique Paypal Transaction ID???
likchin76
I want the item, DO NOT want to refund
likchin76
or replace with other stuff
likchin76
some more I had wait for almost 6 weeks
likchin76
some more if refund I need to pay for the shipping fee
likchin76
it is totally wasting money to buy the item which I did not get it then need to pay for the shipping fee for NOTHING
likchin76
really FED up with your seller
likchin76
are you still there
likchin76
Are you want to just keep quiet like that????????
likchin76
I will wait your reply for another half and hour, if you do not reply then I will put this to internet and let people judge how the ebay treat customer
likchin76
now is 11:54 am Malaysia time
Aizuddin O.
Hi there!welcome to EBAY webchat. I'm dino and how can i assist you today?
Aizuddin O.
Please accept our sincere apologies for the inconvenience caused
Aizuddin O.
sorry for the delay
Aizuddin O.
there is some technical glitch on my side
Aizuddin O.
im sorry for keeping you waiting
Aizuddin O.
as per previous converstaion with your item
Aizuddin O.
this you have to liase with the selle on this matter
likchin76
i already talk to the seller
likchin76
email i means
likchin76
but then he keep on ask me about the refund thingy
likchin76
so are the seller seriously doing business
Aizuddin O.
then you can open case to the seller on this amtter
Aizuddin O.
so ebay can take action into this matter
likchin76
where to open case
Aizuddin O.
http://ocs.ebay.com.my/ws/eBayISAPI.dll?CustomerSupport&search=1&query=What do I do if I don't receive my item?
likchin76
i make payment through paypal
likchin76
if i open the case means i complaint to paypal but not ebay
Aizuddin O.
yes
Aizuddin O.
correct
likchin76
but i want to complaint on ebay
likchin76
if i compalint to paypal
likchin76
then paypal only delay the payment to seller
likchin76
but then i want the item
likchin76
so ??????
Aizuddin O.
i am sorry
Aizuddin O.
we still have to wait for sellet to respon
Aizuddin O.
then from there we will take action accordingly
likchin76
what you means by wait for the seller to response
likchin76
do you contact seller?
Aizuddin O.
seller will get notification on open case you open
likchin76
i did not open case, so how seller get notification
Aizuddin O.
then open case
Aizuddin O.
thanks
likchin76
so after open case i will not get my item?
Aizuddin O.
this will be based on the seller respon
Aizuddin O.
i hope the information is clear
Aizuddin O.
are you still there?
Aizuddin O.
if there is no respon i will have to end the chat
Aizuddin O.
Thank you for taking the time to raise this concern, giving us the opportunity to review and tighten our work process.
Aizuddin O.
Rest assured that we will strive to provide you with the fastest most efficient service,along with the highest quality products available. Thanks for contacting EBAY! Have a blast :)
Chat Session Ended, Goodbye. (5010)